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Frequently Asked Questions

1. How do I make a reservation?

To book a vehicle, simply call us at _ or email at _ for a quote. You’ll be given a form to fill out regarding your trip and payment information. Once processed, your chosen vehicle/s will be reserved right away.

2. How do I find out the fees?

Our fares vary from city to city. To check your fare, fill out our reservation form with your pick-up and drop-off details. You are not obligated to complete the reservation to check this.

3. What are your cancellation and refund policies?
CANCELLATION POLICY:

Prepaid reservations canceled more than 24 hours prior to the scheduled pick-up time will be refunded. Cancellations made less than 24 hours prior to pick-up are not refundable.

REFUND POLICY:

Prepaid reservations canceled more than 24 hours prior to the scheduled pick-up time will be refunded less a $5 administrative fee. No refunds will be issued for cancellations made less than 24 hours prior to pick-up time.

4. How do I contact my driver/ chauffeur?
Our guests receive their chauffeur details 12-24 hours prior to the start of their reservation. These details will include their name and phone numbers for easier communication.
5. What methods of payment do you accept?
Texas Ground Transportation accepts cash, credit cards, and cheks. You may call or email us for more details.
6. Can you handle a large group move?
With our wide options of elite fleet and years of experience, you can count on us to handle any group size for any location ensuring you a stress-free experience. Just let us know your needs and we’re here to handle them.
7. Can I use a voucher?
Unfortunately, Texas Ground Transportation does not accept any vouchers at this time. Please stay tuned though for our upcoming promos, especially for our loyal customers.